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本訊息有效時間:2013-01-22 到 2013-03-22
職務類別社群媒體行銷/網路行銷
職務名稱客服/帳務代表 (CS/Billing Representative)
公司名稱Wargaming.net Taiwan Office
網址/網站Wargaming.net Taiwan Office網址/網站
工作或公司地點台北市區 （松山機場附近或信義區，未定）
工作內容/職務描述

The Gig:


Wargaming.net\'s Customer Service Representatives (CSRs) will be experienced service specialists supporting Wargaming,net customers via email and phones across a variety of Wargaming.net titles. Through problem identification, troubleshooting, education and resolution, these experienced CSRs will be required to provide innovative and exceptional customer experience.  As a key members of Wargaming.net’s World Wide Customer Experience (WWCE) Team the CSRs are expected to maintain Wargaming.net’s culture of excellence and commitment to quality in every aspect of their work.


What We Need :


·         Provide first contact resolution of customer issues via chat, e-mail and Phones. (E-mails the most)

·         Troubleshoot and handle the most complicated and sensitive of customer inquiries.

·         Deliver timely and accurate responses to customer questions.

·         Take personal ownership of customer requests and provide a WWCE world-class level of support.

·         Maintain accountability for accurate and timely assistance to our customers.

·         Provide exceptional customer experience as measured through customer surveys.

·         Maintain security and confidentiality of WWCE internal information and customer/account information.

·         Respond to general customer inquiries.

·         Escalate and communicate any customer well-being issues.

·         Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.

·         Reports to Customer Service Team Manager



What You Have:


The ideal candidate will possess


Essential


·         Minimum one year experience in handling customers

·         Verbal and written fluency in English

·         Strong customer service background and strong written communication skills

·         Moderate Computer and advanced typing skills

Desirable


·          Previous experience in a Games Industry.


Person Specification:


·         Team player with a positive attitude

·         Ability to handle stressful situations

·         Willingness to be flexible

·         Ability to maintain confidentiality

·         Results orientated

·         High work standards

 

應徵資訊

薪資：依照經驗，每月等值台幣NT$ 35,000（含）以上。每年固定13個月（第13個月薪資於第12個月一併發放）
福利：每年全薪年假14天；全薪病假14天；全薪住院病假60天；全薪產假60天；育嬰照顧假6天

意者請備妥英文簡歷及希望待遇寄送至 請到『來源網址』查看>請到『來源網址』查看 即可，若資歷符合將主動與您聯繫。

來源網址：http://jobs.inside.com.tw/jobs/1435
本訊息有效時間:2013-01-22 到 2013-03-22
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