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本訊息有效時間:2014-07-25 到 2014-10-23
職務類別測試工程師
職務名稱(薪資)Tech Support Engineer (薪資&年薪可到:35000~...
公司名稱Brand Karma
網址/網站Brand Karma網址/網站
工作或公司地點Taipei City
工作內容/職務描述
We are currently looking for an entry-level developer who will be responsible for the management of our web crawling system, and to work with our client support team to provide technical support to Brand Karma customer issues on the production environment. 

Brand Karma is a powerful tool built on top of our sentiment analysis technology that processes millions of reviews to understand and measure the perception and sentiment of consumers going through the travel research process.

This position is based in Taipei. This is a fantastic opportunity to join a very fast-paced company in a new and exciting space. 

The responsibilities of this position include:
  • Develop new integrations with third-party services, utilizing APIs, web scraping, and browser automation.
  • Resolve broken web crawlers/scraping.
  • Perform unit-testing.
  • Work with Customer Support and Engineering team to resolve engineering-dependent issues.
  • Provide accurate problem descriptions, with all necessary support documentation for inter‐department triage of client issues.
  • Reports generation.
  • Assist in the retention of customers by offering superior support experience.
  • Have good cross department communication and relationships.
  • Improve productivity by highlighting deficiencies and recommending change in tools, processes and reporting.

Requirements:
  • Min. Diploma in IT or Engineering
  • Technically proficient – you should be comfortable understanding web architecture and databases 
  • Strong scripting skill in Shell/Bash and Python
  • Knowledge of XPath
  • Strong SQL programming skill
  • Possess 1+ years of experience in the technology industry
  • Very organized with good attention to details and strong analytical skills, combined with the ability to provide quick resolution to problems
  • Ability to change priorities as necessary
  • Able to work independently and efficiently to meet deadlines

Nice to have:
  • Knowledge of web crawling/scraping technologies
  • Regular expression (PCRE)
  • Experience with HTML5/CSS3/JavaScript
  • Experience with Django web framework
  • 1+ years of professional experience in product support for a B2B or B2C web technology
  • Strong written and verbal communication skills with experience developing and managing customer relationships and services teams
應徵資訊

Please send your resume / work samples to [email protected] .

請將您的履歷 / 作品資料,
寄到 [email protected]

本訊息有效時間:2014-07-25 到 2014-10-23
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