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本訊息有效時間:2014-11-04 到 2014-12-31
| 職務類別 | 社群媒體行銷/網路行銷 |
|---|---|
| 職務名稱 | User Interaction 用戶互動 |
| 公司名稱 | Xiaomi Global/Taiwan |
| 工作或公司地點 | 台北/北京 |
|---|---|
| 工作內容/職務描述 | Summary:
Xiaomi Global’s User Interaction team is all about focusing on the fans. You actively engage and support global fans through social networks and Internet forums. You have detailed knowledge of our constantly evolving products and services to ensure that user feedback flows to the Product and Service teams and fuels improvement and innovation. In this highly cross-functional role, you are the voice of our fans and problem-solve with the Product, Engineering, Customer Service, After- sales Service and Marketing teams. You process suggestions, bugs, abuse and other product and service information to ensure we are constantly improving the overall Xiaomi experience. Responsibilities: • Represent Xiaomi by building healthy relationships with fans to resolve issues, educate and evangelize our products and services • Own the relationships between Xiaomi products and our fans; guide power users and influencers to represent Xiaomi through relationships, sharing and problem-solving • Drive user interaction strategies to ensure social network/forum health and users’ questions/feedback receive quality, timely answers • Own, understand and report on community health and success. Analyze quantitative and qualitative feedback to identify trends and insights into user needs • Lead new innovations in community programs, including process improvements, best practice sharing and measuring and driving community health Qualifications: • Being a Mi fan is a must! • Native Chinese speaker, fluent in spoken and written English and Chinese • An avid user of social media platforms (Facebook, Twitter, Instagram, Vine) • University graduate; 1+ years community manager or online user-to-user experience is preferred • Excellent problem-solving skills and analytical capabilities. Strong judgment in navigating and resolving sensitive situations • Knowledge of Xiaomi products, the Internet and social media • Entrepreneurial spirit, not a ＂corporate person＂ and very creative, outgoing, likeable, humble and naturally capable of easily interacting with others • Quirky and fun personality • Strong people skills • Hands-on Photoshop or video editing skill is a plus |
| 應徵資訊 |
Please email us ([email protected] ) your resume, portfolio and a rundown on why you think you'd be a good fit. No recruitment agencies please. |
本訊息有效時間:2014-11-04 到 2014-12-31
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